Terms of Service
Nurturing Children Services - Terms and Conditions
Last updated: 5 September 2025
Introduction
Welcome to Nurturing Children Services. These Terms of Service ("Terms") govern your use of our website https://www.nurturingchildrensservices.co.uk/and our childcare services. By accessing our website or using our services, you agree to be bound by these Terms.
Nurturing Children Services is a registered childcare provider in the United Kingdom, operating under the regulations set by Ofsted and local authorities. We are committed to providing high-quality, safe, and nurturing care for children and families.
Definitions
"We," "Us," "Our"
Refers to Nurturing Children Services, its employees, and authorized representatives.
"You," "Your," "Parent/Guardian"
Refers to parents, guardians, or legal representatives of children using our services.
"Child"
Refers to any child enrolled in or receiving care from our services.
"Services"
Refers to all childcare services, programs, and activities provided by us.
Service Provision
Our Commitment
- Provide safe, nurturing, and high-quality childcare services
- Maintain compliance with all relevant UK childcare regulations
- Ensure all staff are appropriately qualified and DBS checked
- Create an inclusive environment that supports all children's development
- Maintain regular communication with parents and guardians
- Follow safeguarding procedures and child protection policies
Service Standards
Quality Care
- Age-appropriate activities and learning
- Individual attention and support
- Healthy meals and snacks
- Outdoor play and exercise
Safety & Security
- Secure premises and equipment
- Emergency procedures in place
- Regular risk assessments
- Staff training and supervision
Registration and Enrollment
Enrollment Requirements
- Completed registration forms with accurate information
- Up-to-date immunization records
- Emergency contact information
- Medical information and any special needs
- Signed consent forms for activities and photography
- Payment of registration fees and deposits
Admission Policy
We welcome children from all backgrounds and abilities. Admission is based on:
- Availability of spaces
- Age appropriateness for our programs
- Ability to meet the child's individual needs
- Compliance with our policies and procedures
Note: We reserve the right to refuse admission if we cannot safely meet a child's needs or if parents/guardians do not comply with our terms and policies.
Fees and Payment
Payment Terms
- Fees are due in advance on the first day of each month
- Late payment charges may apply after 7 days
- Payment methods: Direct debit, bank transfer, or card
- Refunds are not provided for absences due to illness or holidays
- Additional charges may apply for late pick-ups
Fee Structure
- Full-time care: [Amount] per week
- Part-time care: [Amount] per session
- Registration fee: [Amount] (non-refundable)
- Deposit: [Amount] (refundable on termination)
- Additional services: Extra charges apply
Note: Fees are subject to annual review and may increase with notice.
Parent/Guardian Responsibilities
Essential Responsibilities
Communication
- Keep contact information up to date
- Inform us of any changes in circumstances
- Report absences promptly
- Attend parent meetings and consultations
Child's Wellbeing
- Provide appropriate clothing and supplies
- Ensure child is well-rested and fed
- Administer medication as required
- Support child's learning at home
Important Requirements
- Ensure child arrives and departs at agreed times
- Provide emergency contact information
- Inform us of any medical conditions or allergies
- Follow our policies regarding illness and medication
- Respect our staff and other families
- Maintain confidentiality about other children and families
Health and Safety
Illness Policy
- Children must not attend if they have contagious illnesses
- Parents must inform us of any illness or symptoms
- We may request medical clearance for certain conditions
- Children must be fever-free for 24 hours before returning
- Emergency contact must be available during care hours
Safety Measures
Physical Safety
- Secure premises with controlled access
- Regular equipment safety checks
- Supervised outdoor play areas
- Emergency evacuation procedures
Health Protocols
- Hand hygiene and sanitization
- Regular cleaning and disinfection
- First aid trained staff
- Health monitoring procedures
Termination of Services
Notice Periods
By Parent/Guardian
- Minimum 4 weeks written notice required
- Fees payable during notice period
- Deposit refunded after final settlement
- Collection of child's belongings
By Us
- Immediate termination for serious breaches
- 4 weeks notice for other circumstances
- Refund of unused fees
- Support with alternative arrangements
Grounds for Immediate Termination
- Non-payment of fees after 14 days
- Aggressive or threatening behavior
- Failure to comply with health and safety requirements
- Misrepresentation of information
- Inability to meet child's needs safely
Liability and Insurance
Our Insurance Coverage
- Public liability insurance
- Professional indemnity insurance
- Employers' liability insurance
- Property and equipment insurance
Limitation of Liability
While we maintain comprehensive insurance and take all reasonable precautions, our liability is limited to the extent permitted by law. We are not liable for:
- Loss or damage to personal belongings
- Indirect or consequential losses
- Events beyond our reasonable control
- Actions of third parties
Data Protection
We are committed to protecting your personal information and that of your child. Our data protection practices are detailed in our Privacy Policy, which forms part of these Terms.
We comply with UK GDPR and Data Protection Act 2018
Personal data is processed lawfully and securely
You have rights regarding your personal data
Complaints and Disputes
Complaints Procedure
Informal Discussion
Speak directly with your child's key worker or manager
Formal Complaint
Submit written complaint to the manager
External Review
Contact Ofsted or local authority if unresolved
Dispute Resolution
We are committed to resolving disputes fairly and promptly. If you have concerns:
- Contact us immediately to discuss the issue
- We will investigate and respond within 5 working days
- We may offer mediation or alternative dispute resolution
- Legal action should only be considered as a last resort
Governing Law and Jurisdiction
Legal Framework
These Terms are governed by English law and subject to the jurisdiction of the English courts. Any disputes will be resolved in accordance with UK law and regulations.
Regulatory Compliance
Our services are provided in accordance with all relevant UK childcare regulations, including Ofsted requirements, local authority standards, and health and safety legislation.
Contact Information
General Enquiries
Email: info@nurturingchildrensservices.co.uk
Phone: 020 1234 5678
Address: [Your Business Address]
United Kingdom
Complaints & Concerns
Email: complaints@nurturingchildrensservices.co.uk
Phone: 020 1234 5679
Website: www.nurturingchildrensservices.co.uk
Updates to These Terms
We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will:
- Update the "Last updated" date at the top of these Terms
- Notify you via email or written notice for material changes
- Provide at least 30 days notice for changes affecting your service agreement
- Obtain your consent where required by law
Continued use of our services after changes become effective constitutes acceptance of the updated Terms.
These Terms of Service are effective as of 5 September 2025 and apply to all services provided by Nurturing Children Services.
© 2025 Nurturing Children Services. All rights reserved.